Return Policy

Effective as of: May 24 2023

1. RETURNS & EXCHANGES. For items purchased online, returns and exchanges are accepted

within 14 days of the delivery date. To initiate a return or exchange, please contact us at

WECARE@BILLIBOUND.COM to obtain a return authorization. Be sure to include the item's order

number and your reason for the return or exchange. Returns or exchanges that are shipped without

authorization may not be accepted. Please allow up to 5 business days for your refund to be processed

once we receive your return or exchange.

2. RETURN SHIPPING. Return authorization for items shipped in error, or items being

returned/exchanged because they are defective or damaged, will include a pre-paid shipping label.

Return shipping on items that are being returned/exchanged for other reasons will be paid for by the

customer.

3. ELIGIBLE ITEMS. The following items: Clearance items, Final Sale items, Perishable items,

Special-Order items, Custom Products, and Gift Cards are not eligible for return/exchange. We reserve

the right to refuse any return/exchange, at management's discretion, if the item being

returned/exchanged does not meet the criteria set forth within this policy.

4. CONDITION OF ITEMS. Except for items that were damaged when purchased, items must be in

new, unused, and in saleable condition with all original packaging intact and tags attached.

5. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus

shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store

credit may be issued at our discretion.

If you have any questions about this return policy, please contact us at

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